Los Angeles to equip entire city workforce with Google AI

Los Angeles is partnering with Google Public Sector to roll out Google Workspace with Gemini across its 27,500 employees, bringing AI-powered tools into every city department to enhance communication, automate administrative work, and streamline project management.

The city said the deployment will help staff deliver faster and more accessible services to four million residents as part of its SmartLA 2028 strategy, which focuses on using data, technology, and digital processes to improve public services.

The collaboration also strengthens Los Angeles’s digital infrastructure as it prepares to host major global events including the 2026 World Cup, 2027 Super Bowl, and 2028 Olympic and Paralympic Games.

Ted Ross, Chief Information Officer for the City of Los Angeles, said the partnership is central to improving how the city interacts with residents.

“By partnering with Google… we are greatly modernising the city’s approach to constituent services,” he said. “We’re proud to provide our city employees with technology and tools essential to navigate our government’s evolving demands. We’re focused on upskilling our current employees, delivering excellent services to our residents, and redefining how city governments can accomplish their goals.”

City departments are now using Google Workspace to communicate more effectively with residents, producing multilingual and accessible content for diverse communities. Using Workspace tools, the city’s web services team has rewritten website content to meet a ninth-grade reading level under the Flesch–Kincaid readability standard, helping residents better understand public announcements and emergency information.

Across 45 departments, employees are also using Gemini to reduce time spent on manual tasks such as summarising lengthy reports or analysing data. City staff have begun using NotebookLM to review large grant documents and pinpoint new funding opportunities for programmes that serve the community.

To ensure staff are prepared to use AI responsibly, Los Angeles has delivered citywide training focused on digital ethics, data security, and human oversight. The programme emphasises that AI tools should support, not replace, human judgement in government decision-making. Officials say this effort has boosted employee confidence and readiness to use new technologies.

Chris Hein, Field CTO at Google Public Sector, said Los Angeles is demonstrating how AI can be applied to strengthen local government.

“As a longtime Google Workspace customer, the City of Los Angeles has consistently been on the cutting-edge of digital transformation,” said Hein. “By now equipping all 27,500 employees with Google Workspace, the city is cementing its commitment to responsible AI, and ensuring its workforce has the tools to deliver smarter, faster services.”

Image: Mathieu Le Mauff | Dreamstime.com