The future of citizenship is digital, says Singapore’s CIO

If digitalisation means one thing for cities, it’s government platforms serving citizen customers, according to Chan Cheow Hoe, Singapore’s Chief Information Officer.

In a keynote speech at this week's IoT World Europe conference in London, Chan said that as digitalisation moves control over information from local governments to local citizenries, municipalities must see their role as service providers in cooperation with both their communities as well as industry.

“For the longest time, governments have focused on information and transaction,” he said. “When you need something, you go to the government, and you probably have to go through ten agencies to get anything done, which is horrib...