Photo: Auckland Transport
Auckland launches contactless payments across transport network
26 November 2024
by Christopher Carey
Auckland has introduced contactless payments across its bus, train and ferry network in a bid to make commuting more straightforward.
Customers are now able to tap on and off using contactless options (debit/credit cards, Apple Pay and Google Pay) alongside the current AT HOP travel smartcard.
The New Zealand city is the first in the country to introduce an integrated rollout of the technology, with Christchurch set to follow next year.
“We are stoked to officially launch new ways to pay across our network, aligning with our broader strategy to make public transport easier and more accessible,” said Auckland Transport Director of Public Transport and Active Modes Stacey van der Putten.
“With this initiative, we wanted to make public transport easy for everyone. Whether you are a visitor, a daily commuter or just heading out for the day, we have made it simple to tag on and off – just like other international cities.
“This rollout is unique as we have managed to bring this across all modes of public transport. It has been about breaking down a known barrier, so everyone feels welcome and confident hopping onboard.”
Passengers still need to use their AT Hop card to access concessions on fares or the NZ$50 (US$29) seven-day fare cap.
Milestone
Auckland Transport says the introduction of contactless is an “important milestone” for the city before it moves to the National Ticketing Solution (NTS) in 2026.
The strategy – dubbed Motu Move – is a partnership between the New Zealand Transport Agency Waka Kotahi (NZTA) and 13 public transport authorities which will provide a range of easy-to-use payment methods across the country.
The new system will also provide better data on public transport use, which NZTA says will will help local authorities improve their networks in a more targeted way.
“Contactless payments are a significant step forward, offering Aucklanders and visitors a seamless, convenient way to use public transport across the region,” said Auckland Deputy Mayor Desley Simpson.
“We’re proud to lead the way as the first city in New Zealand to deliver a fully integrated contactless payment system across buses, trains, and ferries.
“With approximately 70 percent of international visitors arriving through Auckland, this innovation will benefit tourists, New Zealand-based travellers, and Aucklanders without concessions, making tagging on and off easier for everyone.”
Image: Auckland Transport
