LA Metro launches app and contactless fares before World Cup

Los Angeles County Metropolitan Transportation Authority (LA Metro) has launched a new mobile app and introduced contactless credit and debit card payments across its transit network, as the agency seeks to simplify travel and improve the customer experience ahead of major global events including the FIFA World Cup 2026.

The new technology allows passengers to pay fares by tapping a credit or debit card, digital wallet or wearable device at fare gates and on bus validators. The payment system is available on Metro services and 26 TAP participating transit agencies.

According to LA Metro, riders can pay fares for themselves and up to four additional passengers using a single card. The agency said the new system is designed to reduce waiting times, speed up boarding and improve convenience across the network.

“Today’s launch represents a significant step forward in how Metro serves its customers,” said Fernando Dutra, Metro Board Chair. “By introducing credit and debit fare payments and an official mobile app, we’re making transit simpler, shortening lines, improving speed, and making our system easier to use for daily commutes, special events, and visitors from around the world.”

Alongside the new payment option, Metro has released the Official LA Metro mobile app, which provides trip planning and real-time service information across Metro bus and rail services.

The first version of the app includes trip planning, integration with regional transit providers, service alerts and notifications, and information on amenities including restrooms, customer care centres, TAP vendors, Metro Bike Share stations and Metro Micro zones. It also offers multilingual support and accessibility features such as screen reader compatibility.

Future updates are expected to add fare payment functionality, Bike Share and Metro Micro booking, parking information and payment, safety tools, live chat and customer feedback features.

“Metro customers shouldn’t have to navigate multiple apps just to ride transit,” said Stephanie Wiggins, Metro CEO. “This new app, combined with credit and debit payments at the fare gates and on board buses, is about creating a seamless, intuitive experience, whether you’re a daily rider or visiting Los Angeles for the first time. It also positions us for the future, not only as we prepare to welcome the world for major events including the FIFA World Cup 2026, but also as we continue to serve the millions of people who depend on us every day.”

Metro said reduced-fare customers are expected to gain access to credit and debit payment options in early 2027, while cash users will continue to be able to load funds onto TAP cards.

Image: LA Metro