Photo: Marc A. Hermann / MTA
Vancouver pilots app for visually impaired transit customers
13 January 2023
by Christopher Carey
Vancouver’s TransLink has announced it will test a new accessibility tool – the first of its kind in Canada – to help customers with sight loss better navigate the transit system independently.
From February, customers can download the NaviLens app through the Apple Store or Google Play to scan specialised coded decals, resembling QR codes, at three transit locations.
After the decals are scanned, the app provides audio instructions that guide customers to bus stops and exact points of pick-up. The app can also identify nearby amenities, such as lifts, and provide real-time information alerts.
“By bringing this advanced wayfinding technology to Canada for the first time, we’re aiming to create a more inclusive experience and empower our riders to navigate the transit system with ease and safety,” said TransLink CEO Kevin Quinn.
“These types of innovative projects demonstrate our commitment to improving accessibility for all customers throughout the region.”
Scan the code
The codes can be scanned from up to 14 metres away, in any light conditions, and can be used while the customer is moving.
Once scanned, audio instructions will be provided to guide people to bus stops and points of pick-up.
The trial will run for six months and will be evaluated for future expansion throughout the region.
“Implementing this test technology shows TransLink is working to ensure its customers with sight loss can travel independently and confidently,” said Rob Sleath, President of advocacy group Access for Sight-Impaired Consumers.
“This project aims to enhance the abilities of those with sight loss by helping them travel throughout the TransLink system.”
Last year, TransLink began installing braille signage at every bus stop in the Metro Vancouver area.
In addition, tactile walking surface indicators are being installed at every bus stop on TransLink-owned and leased property.
The NaviLens app is currently used in several cities around the world – including New York City, Liverpool, and Madrid.
Image: Marc A. Hermann / MTA
