Citizens reveal dissatisfaction with government digital services

Cities and government bodies have "a long journey ahead" to increase the availability of digital services and boost adoption, according to new research from Deloitte.

The consulting firm surveyed 5,800 people across 13 countries about their use of government digital services. This included 1,000 people in the US and the rest from countries including the UK, Japan, Singapore, Germany, Canada, Portugal, Australia, and the Netherlands.

Only 25 percent of respondents said they regularly interact with government through digital channels.

Image: Deloitte - The Digital Citizen

A key finding by the authors from the Deloitte Center for Government Insights was that satisfaction with govern...